Thursday July 29 , 2010
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Support Subscriptions

What do I get in a Support Subscription?

A support subscription gives you access to the private Subscriber Forum for that specific product. Subscriber Forums are actively monitored and responed to by CPPL during business hours. The CPPL business hours are Monday-Friday 0800-1800 AEST.

At this point there are two subscription plans available:

  1. EasyTable Subscription 3 Months
  2. EasyTable Subscription 6 Months

As the name of each plan indicates the subscription is valid for 3 or 6 months.

The Subscriber Forum provides:

  • installation and configuration support for issues related to our software
  • bug resolution
  • early access to new versions of the software
  • EasyTable Pro

The Support Subscription does not provide:

  • Joomla training
    • (if you're installing our extensions you really should know how to use Joomla already)
  • Host Issues support
    • The best people to talk to about issues with your hosting are your hosts.
  • On-server support
    • On-server support is available, separately, through CPPL

How do I cancel a subscription?

Control over you Support Subscription payment is completely in your hands. If you no longer want your Support Subscription to renew you can simply log-in to your PayPal account and cancel it.

If you're not sure how to use your PayPal account then PayPal provide a Help article called "How do I cancel a subscription?" at this url:

https://www.paypal.com/helpcenter/main.jsp?cmd=_help&t=solutionTab&ft=browseTab&ps=solutionPanels&solutionId=15250


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Posted by Nicodemus - 23/07/2010 08:53
Posted by craig - 22/07/2010 22:08

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