Bug Reports/How to get Help
Free Software UsersIf you have problems using any of the software on this website please use the FAQ's and user forums to try and resolve it. Don't send us an email as this will not help you get an answer and it won't help other users who may be experiencing similar problems. Don't use the contact forms either as they go to sales. Email and contact forms only go to one address whereas our support forums are seen by many people making the chances of you getting a prompt answer much higher. Read the FAQ's, search the forums and if you can't find an answer then post a question on the forums. Current Support SubscribersIf you're a paid support subscriber please use the subscribers forum which is monitored by our support staff. If it is urgent in addition to posting to the subscribers forum use our contact form, especially if it's out of normal business hours. If you don't have a paid support subscription then you will have to use the community forums which aren't monitored by us but which we do visit occasionally. GeneralWhen posting a question about any problems you may be experiencing the following things will be useful:
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Problems logging into forums
Changes in forum group memberships can sometime cause login issues due to out of date cookies or cached information held by the browser. If you have a problem logging into the forums please try the following suggestions to see if any of them resolve the problem:
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Problems uploading files or installing extensions/templates
Out of Memory when Processing Files?When PHP runs out of memory while running a large application ( like a CMS with lots of bells and whistles in a dynamic template ) you will see errors with the key phrases "Fatal Error" and "Allowed memory size of XXXXXX bytes exhausted". Contributing causes include:
The easiest solution is to increase PHP's memory_limit - depending on your hosting environment there are a variety of ways to do this - click here for a Google Search to get you started. If you have no idea how to do this the best solution will be to talk to your website provider. File UploadsOk, first up file uploads for those that aren't clear are the following sorts of things:
A file upload is literally the transmission of data from your computer to the web server that your website runs on. Unlike normal activities like editing text or creating menus which send small amount of data to specific fields, file uploads send much larger amounts of data in a pre-packaged format. Files that can be uploaded can be a variety of types, common ones include:
As file uploads are usually self contained packages they have to be treated with much more care. As such hosting services and most CMS software have limits on what can be uploaded. Some file restrictions that you might encouter include:
Generally the one that causes the most trouble with a CMS website is the maximum file size you're allowed to upload. In Joomla this is controlled by a PHP variable called upload_max_filesize. The value this variable has is usually controlled by your hosting service at the cheap end of town and by yourself in the nicer hosting services. What's my upload_max_filesize?The default PHP value is 2M (2 megabytes), most hosting providers change it from this either up or down. There are a variety of ways to find your websites value:
How can I change my upload_max_filesize?There are a range of ways including using your WHM access to change it, setting a php.ini file up and finally calling your hosting provider. We recommend you read about it because you can cause problems if you do it the wrong way. As a starting point here's a Google search for you.
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General Joomla Installation Issues
How do I get custom development or general Joomla Support?
See People Software is a brand of Craig Phillips Pty Ltd (CPPL). CPPL's core business is:
The best way to get us involved is to drop us a line via our contact form! |
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This is a common message that usually results from file or directory permissions on the hosting environment. The easiest way to check if the problem is being caused by permission issues is to use Joomla's built-in "System Info" option in the Help menu.
