500 - Error: Installation may be corrupt/incomplete

Written by Craig Phillips

Thursday, 24 December 2009 20:09

500 - An error has occurred.
Failed to open easytable.xml during version check - installation may be corrupt/incomplete.

EasyTable performs an quick version check each time the component is opened in the Administrator area of Joomla.

If the easytable.xml file can't be found this indicates that the installation was not successfully completed by Joomla or that the file has been deleted. As EasyTable manipulates your database directly we don't take the risk of a faulty installation and simply stop the component from proceeding.

Solution

You can try re-installing the component to rectify the problem, but if this fails you will need to either try the General Joomla Installations troubleshooting steps or contact your hosting provider to determine the cause of the problem.

Versions Prior to 1.0FC9

If you are using versions prior to 1.0FC9 you will experience a similar error that reads as shown below.

500 - An error has occurred.
Failed to open public_easytable.xml during version check - installation may be corrupt/incomplete.

Notice the file that couldn't be opened is prefixed with "public_" (in some very rare cases it could be prefixed with "subscriber_" but this has never been reported).

This error occurs because your website can't contact the SeePeopleSoftware.com website to check current version data. Due to a coding bug in all versions prior to FC9 the EasyTable component would mistakenly abort it's execution rather than setting the version display message appropriately.